Privacy policy

DIQUET (hereinafter referred to as “the Company”) operates this store and website (hereinafter referred to as “the Service”) and provides products and related services to customers.
This Privacy Policy explains how the Company handles personal information obtained in connection with the use of the Service.

By using the Service, you are deemed to have agreed to this Privacy Policy.

1. Personal Information We Collect
The Company may collect the following personal information:

・Contact Information: Name, address, shipping and billing addresses, phone number, email address
・Payment Information: Payment method, transaction details, payment confirmation information
・Account Information: Username, password, various account settings
・Transaction Information: Purchase, return, and exchange history; browsing history; cart and wishlist information
・Communications: Inquiries and correspondence with customer support
・Device and Usage Information: IP address, browser type, access date and time, operation history, etc.

2. Methods of Collecting Personal Information
The Company collects personal information through the following methods:

・Information provided directly by customers
・Information automatically collected through use of the Service (e.g., cookies)
・Information provided by contractors and partners

3. Purposes of Use of Personal Information
The Company uses personal information for the following purposes:

・Provision and operation of the Service (order processing, shipping, payment processing, account management)
・Service improvement and personalization
・Customer support and communications
・Marketing and promotional activities
・Prevention of fraudulent activities and ensuring security
・Compliance with laws and legal obligations

4. Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties except in the following cases:

・When providing information to contractors within the scope necessary for business operations
・When the customer has given consent
・When required by law
・In connection with business succession (e.g., merger or business transfer)

5. Service Infrastructure
The Service is operated using an external e-commerce platform.
Personal information may be processed by the platform operator to the extent necessary for service provision, payment processing, and system operation.

6. Links to External Services
The Service may contain links to external websites.
The Company assumes no responsibility for the handling of personal information on linked websites.

7. Management and Retention Period of Personal Information
The Company implements reasonable security measures to manage personal information.
Personal information will be retained for the period necessary to fulfill the purposes of use or as required by law.

8. Customer Rights
Depending on the laws of your place of residence, you may have the following rights:

・Access to personal information
・Request for correction or deletion
・Request for suspension of use or withdrawal of consent

9. International Data Transfers
Personal information may be stored or processed outside Japan.
In such cases, appropriate protective measures will be implemented.

10. Changes to This Privacy Policy
This Policy may be revised in response to changes in laws or business operations.

11. Contact Information
If you have any questions regarding the handling of personal information described herein, please contact us by email at the address below:

Personal Information Manager:
DIQUET / Shingo Nishioka
Email: info@diquet.com

Address:
Aoyama Marutake Building 6F
3-1-36 Minami-Aoyama, Minato-ku
Tokyo 107-0062
Japan