Legal notice

Seller
DIQUET

Operating Manager
Shingo Nishioka

Business Address
The address will be disclosed without delay upon request.

Contact Information
Email: info@diquet.com

※Please contact us by email.
※We will generally respond within three business days.

Sales Price
All product pages display prices inclusive of tax.

Additional Fees

Shipping Fees
Free shipping for orders of 10,000 yen (tax included) or more

For orders under 10,000 yen (tax included), shipping fees vary depending on the delivery region (displayed during checkout)

Payment Methods and Timing

Credit Card Payment
Payment is confirmed at the time of order.

Online Payment
Payment is confirmed at the time of order.

※For details regarding payment methods, please refer to the terms and conditions of the respective payment service provider.

Delivery Timing
Orders will be shipped within 4–5 business days after order confirmation.
Please note that delivery may be delayed due to weather, traffic conditions, or peak seasons.

Returns
Returns are accepted within 14 days of receipt, provided the item is unused and unopened.

Customers wishing to return an item must contact us in advance by email.
Returns sent without prior notice may not be accepted.

When returning items, please include the product, outer box, accessories, and all enclosed materials.

Return Shipping Costs
If the product is defective: Covered by our store

If the return is due to customer preference: Covered by the customer

After the returned item arrives and is inspected, a refund will be issued using the same payment method as the original purchase.
Please note that the refund process may take several business days.

Exchanges
Exchanges for the same item are accepted within 14 days of receipt only in cases where a defect is confirmed.

If you wish to exchange a non-defective item for a different product, please place a new order and proceed with the return process for the original item.

Items must be unused and unopened.
Return shipping costs for customer-initiated exchanges are the responsibility of the customer.

Cancellations
Cancellations are generally not accepted after the item has been shipped.
If you wish to cancel after shipment, please proceed with the return process once the item has been delivered.